Return/Refund Policy

We take care in providing medication as indicated on the prescription and any additional over the counter medication you may require. We are also guided by pharmacy laws with regards to accepting medicine returns. In instances where your order is not to your satisfaction you may wish to return it within 14 days within to Marara Pharmacy.

During that period, you may contact us on 012 883 5000 or care@mararapharm.co.za to request our driver or messenger to collect the item/s. The collection of your return will be at your cost. Shipping costs are non-refundable. We will deduct the cost of the collection of your return from your refund.

Please note that the order will not be accepted for a return if the original tax invoice is not provided to the driver. Marara Pharmacy is not able to accept the return of personal hygiene products.

We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of the Dispensary Manager, having inspected the condition of the item returned. We will send you a notification when you have successfully returned the product. Refunds are bank dependent and may take up to 10-14 working days to reflect.

Any product that you want to return to Marara Pharmacy must be in its original packaging and unused. Marara Pharmacy will not accept returns of vouchers or gift cards or any products of a personal nature due to hygiene and sanitary considerations.

Marara Pharmacy will not accept the return of any medicine or device for credit or replacement unless there is a defect in the packaging at the time of supply, or if an incorrect medicine or device has been dispensed.