Delivery Policy

We will deliver your parcels from Monday to Friday, between 8:00 and 17:00. Delivery outside of these timelines may be done upon prior arrangement.

Your order will be delivered to your elected address after your order is confirmed by full payment. We do not deliver any orders on weekends or public holidays. We will use best endeavours to ensure that you receive your order within the specified time, however we do not accept responsibility for delays occasioned by power cuts, incorrect details for delivery, or your unavailability to accept delivery.

We reserve our rights for changes in delivery lead times. During the busy times of the year such as Black Friday, or Christmas and New Year, Easter seasons, our delivery lead times might change.

Your delivery shall be accompanied by a statement of account showing the product being delivered, the Value Added Tax amount, any ‘no stock’ or ‘sold out’ items and the total amount submitted to the medical aid for the transaction.

In the event that you or your elected representative are not in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being affected at a later agreed time at no additional charge.

Please arrange that you or your authorised representative are available to accept your parcel at the delivery address and that appropriate access will be made available.